Refund policy

Due to the nature of our services and products, we do not offer change-of-mind refunds or exchanges on beauty services, treatments, or retail products.

Please choose carefully before booking a service or purchasing a product.

Services (Beauty Treatments)

If you are unhappy with a service you have received, please notify us within 48 hours of your appointment by contacting info@tattouge.com.

We will assess the concern and, where appropriate, offer a remedy in line with Australian Consumer Law. Remedies may include:

  • A repeat service

  • A partial or full refund

  • Store credit (where appropriate)

Remedies are assessed on a case-by-case basis.

Retail Products

We do not offer returns or exchanges on retail beauty products due to hygiene and safety reasons, unless the product is faulty or does not meet Australian Consumer Law guarantees.

Please inspect retail products at the time of purchase and contact us immediately if:

  • The product is faulty or defective

  • You received the incorrect product

Non-Refundable Items

The following items are non-refundable and non-exchangeable, except where required by Australian Consumer Law:

  • Gift cards

  • Products purchased using gift cards

  • Beauty services and treatments

  • Opened or used beauty products

  • Sale or promotional items

  • Customised or special-order items

Gift cards are non-refundable and non-exchangeable.

Refunds

Where a refund is approved:

  • Refunds will be processed to the original payment method

  • Please allow up to 10 business days for the refund to be processed by your bank or payment provider

If more than 15 business days have passed since approval, please contact us at info@tattouge.com.